Reading paths
Series
Multi-part essays meant to be read in order. Start with part one, or drop in where your team is stuck.
Series · 1 part
Notes From the CIDO Program
Field notes from Carnegie Mellon Heinz College’s Chief Information and Digital Officer certificate, one module at a time, applied to a working IT organization.
Series · 10 parts
ITSM in Practice
A ten-part series on running modern IT service management in a cloud-native, agile, multi-framework world, from governance to service portfolios.
Series · 3 parts
Outsourcing vs. In-House
A three-part series weighing when to outsource technology work versus building it internally, drawn from real decisions scaling a global team.